Wow! It’s been a month since I’ve posted here. I never intended to take a month off. The last time I wrote I mentioned that we moved into our new flat and that the internet would be hooked up while we were away on holiday.
That’s how it was supposed to happen. Instead this is what occurred.
A technician was scheduled to activate our phone line on June 23. The person staying with the boys waited for five hours, but the technician never arrived.
I didn’t find out until I returned from our trip. I called our service provider on June 30th and asked them to send another technician. They said there was no need since the tech was able to activate the line from outside.
I asked, “Why isn’t my internet working if the line was activated?”
He asked if I had a dial tone. I informed him that I didn’t have a phone for the land line. We both have cell phones and don’t need a land line.
There was a pause. Then the guy said he’d test our phone line from there. It came back as active. Then he ran a test for our internet. He then said the issue was our filter and he would put a replacement in the post and it would arrive in three to five business days.
The new filter arrived on July 5th. Still no internet.
I called the company the following Monday. I had to go through the whole history again and then I asked for a tech to be sent to activate the phone line. The person asked if I had a dial tone. I said I didn’t have a phone since we had two cell phones. Another pause.
Then the person said they can’t send a tech until they diagnose the issue on their end. I said they weren’t good at that since they already said it was the filter and that wasn’t the case. The person ran more tests. This time she said I needed a new router. The warranty I had for my router just ended so I would have to pay for a new one.
I did since I didn’t have much of a choice. It arrived two days later. Still no internet.
I called my company again and I’ll be honest, I wasn’t in a good mood from the start. The woman wasn’t in a good mood either and started yelling at me right off when I said my internet wasn’t working. She said, “I see in your file you just received a new router. Don’t call and say your internet isn’t working. Call and say I just received a new router. I had to waste my time to read your file.”
Wow, I’m really sorry I wasted her time and didn’t know the proper procedure. She ran a test on the new router and then she asked if I had a dial tone on my phone. If she read my file she should have known I didn’t have a land line phone. I explained.
I asked for a tech to come to the flat to fix the issue. She refused. In fact, she refused to do anything else until I purchased a phone and tested the dial tone. Now I was fairly certain the line had never been activated. Part of me wanted to lie and say I didn’t have a dial tone. But I’m not a good liar. Not even on the phone.
This started an argument. I dropped an F-bomb. I was told not to swear at her. In my defense I said I didn’t want to buy an effing phone. I know it’s not nice to swear, but if the woman knew how many F-bombs I held back she may have forgiven the one I let slip out. I apologized.
She kept saying “Go to Tesco and get one. They’re only five quid.”
It wasn’t the money. I don’t like being told I have to buy something I don’t want. And it’s not just five quid. Not only did they waste my time, but each phone that’s made uses resources. I’m not the biggest environmentalist on the planet, but I don’t like buying things I know I won’t use. It’s a waste of resources.
I asked to speak to the woman’s supervisor. I was put on hold for several minutes and then the woman informed me that every supervisor was in a meeting, but they would call me back. I said don’t bother. She asked when I’d buy the phone and she would call me to see how it went. I said I wasn’t buying a phone and I needed to talk to my partner about cancelling our account.
I did call the better half and asked if it was possible to borrow a phone. It was.
Guess what. No dial tone!
I called the company the next day and informed them that we didn’t have a dial tone. The gentleman on the phone asked if I hooked up the phone properly. I haven’t used an old fashion phone in a while, but they aren’t that complicated. I said yes. Then he asked if the phone was actually plugged in. I told him I could see the time and date on the display so I was fairly certain the issue wasn’t my phone but their line.
Finally he agreed to send a tech to the house. The very next day. I was shocked by that.
The tech arrived. He said, “Oh, yeah, this line has never been activated.” Within thirty minutes, I had internet. I thanked the tech profusely and he said it happens all the time.
So that’s why I’ve been absent for the past month.